Delivery

Standard Delivery

Cost: £5.00 per order
FREE DELIVERY on all orders over £50
Delivery Area: Mainland UK addresses
Dispatch Time: Orders are typically dispatched within 2-3 working days after order confirmation
Delivery Time: Once dispatched, delivery usually takes 3-5 working days via our courier service
Order Tracking: You will receive a tracking number via email once your order has been dispatched

Important Notes:

Orders placed on weekends or bank holidays will be processed on the next working day
During busy periods (e.g., holidays), dispatch times may be slightly longer
We are closed on Sundays and Mondays – orders received during this time will be processed on Tuesday
Due to complex regulations we do not ship our products to EU countries.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at:

We will work with our courier to investigate and resolve the issue promptly.

Collection Option

If you prefer, you can collect your order from our clinic:

The Red Barn, Easton Lane, Easton, Winchester SO21 1DQ

Collection hours:

Free parking is available directly in front of our clinic.

Please wait for your order confirmation email before collecting. We’ll notify you when your order is ready for collection.